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Situation one:

Go to the post office to mail a gift to your wife/girlfriend/mother, see if they have packaging to ship it, give the dimensions of the desired box, find out the fastest way to send it, fill out the form to insure it, and pay.

Situation two:

You have been expecting a package for a week, it is late and you need to know what happened to it, if there is a way to track it, in case it is lost what you should do to be reimbursed.

Situation three:

You are a news reporter making an interview about your local post office and the possibility of it reducing its workforce and hours. Find out (in percentages) the volume of letters, packages, stamp sales, before and after the decision.